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Car Satisfaction Survey at a Glance
Tuesday August 19, 2008
By The Associated Press

University of Michigan American Customer Satisfaction Index results at a glance

The American Customer Satisfaction Index is a quarterly survey by the University of Michigan that measures customer satisfaction in various industries. The latest auto industry survey, released Tuesday, questioned about 5,500 vehicle owners by telephone had a margin of error of plus or minus 2 points on individual manufacturers. The average score was 82 out of 100 points.


Company-brand

Toyota Motor Corp. / Lexus
BMW - AG
Toyota Motor Corp. / Toyota
Honda Motor Co.
General Motors Corp / Buick
General Motors Corp.- Cadillac
General Motors Corp.- Saturn
Ford Motor Co.-Lincoln/Mercury
Hyundai Motor Co.
General Motors Corp.-GMC
Daimler AG-Mercedes-Benz
Nissan Motor Co.
All Others
AVERAGE-ALL AUTOMAKERS
Volkswagen AG
General Motors Corp.-Pontiac
Ford Motor Co.-Ford
Chrysler LLC-Chrysler
Mazda Motor Co.
Kia Motors Co.
General Motors Corp.-Chevrolet
Chrysler LLC-Dodge
Chrysler LLC-Jeep


Score

87
87
86
86
85
85
85
83
83
83
82
82
82
82
81
80
80
80
80
80
79
78
76

Source: American Customer Satisfaction Index, U.of Michigan

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