Car Satisfaction Survey at a Glance
Tuesday August 19, 2008 By The Associated Press
University of Michigan American Customer Satisfaction Index results at a glance
The American Customer Satisfaction Index is a quarterly survey by the University of Michigan that measures customer satisfaction in various industries. The latest auto industry survey, released Tuesday, questioned about 5,500 vehicle owners by telephone had a margin of error of plus or minus 2 points on individual manufacturers. The average score was 82 out of 100 points.
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Company-brand
Toyota Motor Corp. / Lexus BMW - AG Toyota Motor Corp. / Toyota Honda Motor Co. General Motors Corp / Buick General Motors Corp.- Cadillac General Motors Corp.- Saturn Ford Motor Co.-Lincoln/Mercury Hyundai Motor Co. General Motors Corp.-GMC Daimler AG-Mercedes-Benz Nissan Motor Co. All Others AVERAGE-ALL AUTOMAKERS Volkswagen AG General Motors Corp.-Pontiac Ford Motor Co.-Ford Chrysler LLC-Chrysler Mazda Motor Co. Kia Motors Co. General Motors Corp.-Chevrolet Chrysler LLC-Dodge Chrysler LLC-Jeep
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Score
87 87 86 86 85 85 85 83 83 83 82 82 82 82 81 80 80 80 80 80 79 78 76
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Source: American Customer Satisfaction Index, U.of Michigan |
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